Categories
Announcements

Report generation in PDF and XLS

All the information generated during the testing of your websites and servers can be exported into reports in PDF or XLS format.

The type of file has an influence on the information offered in the report.

PDF Reports

The reports in PDF format contain a summary of the information on the website tested and defined filters (time interval, country of the probes…) for data extraction.

The remainder of the report includes the following lists of data:

  • events generated by the tested website
  • response times by hourly (or daily) intervals
  • probe tests (limited to the last 60)
  • alerts sent to contacts (limited to the last 100)

XLS Reports

Unlike PDF, reports in XLS format do not have summaries. In principle, they are intended to be used for the integration of the data in your information system or for statistical processing.

These reports consist of four tabs with the following lists:

  • the events of a web site with an integer type “Status” code.
  • the response times by time or day slot
  • a list of all tests performed (without limits)
  • the list of alerts sent (without limits)

We will soon integrate the management of offers, which will have an impact, depending on the offer subscribed to, on the history of data that can be exported.

Categories
Announcements

Optimization of activity reports

When our robots perform tests on your websites, the request and response are logged so that you can view them later.

Many improvements have been made to make it easier for you to view these performance reports and you can now take advantage of the following features:

  • A list summarizing the events that trigger alerts such as an unavailability due to a 404 error or a return to normal.
  • A list displaying response times by hourly or daily intervals.
  • A list showing all the tests performed
  • A list showing all alerts sent

The contents of these lists can be filtered to help you in your next searches:

  • A time interval
  • The country where the test is performed

We plan to add new features very soon, so stay tuned!

Categories
Announcements

Public status pages to share

A feature that many of you have been waiting for has arrived! You can now create public status pages that can inform your users and customers about the status of your services.

To configure a page, go from the manager to the “Status pages” tab in the “Alerts” section.

When creating your pages, select the websites whose availability should be communicated to your users. You will also have access to the following features:

  • Definition of the page title.
  • Password protection.
  • Setting up a custom URL through a subdomain.
  • Add your logo on the page.
  • Setting up Google Analytics ID to track your page’s audience.
  • Modify all the CSS style of the page.

If you would like to see what a Hitflow status page looks like, we invite you to take a look at the one presenting the state of health of our services :

status.hitflow.net

New features to manage your status pages will be released in the coming weeks.

Categories
Announcements

How to contact Hitflow Support

Our new support module to exchange with us is finally available in the manager. It is accessible by clicking on your email address (top right) and then opening the “Support” menu.

This interface gathers all your questions to allow a better follow-up. Your questions are grouped into four categories:

  • Ask a question
  • Technical Board
  • Order tracking and invoicing
  • Reporting an incident

Note that an automatic closure of support requests is made when there has been no exchange after 15 days.

Attention, following the release of our new support system, the email address beta@hitflow.net will soon be deactivated.

If you don’t have a Hitflow account yet, please note that you can contact us through our contact form available from our public website.

Categories
Announcements

User Account Settings

New options for setting up your Hitflow account are available in your manager. To access them, from your manager, move your mouse over your email address (top right) then click on the “Settings” menu.

Profile Information

This settings page allows you to perform the following actions:

  • Fill in a first and last name that will be used when issuing an invoice.
  • Define the time zone used to display the date and time in your manager.
  • The language to be used for the manager interface.
  • Set up the notifications that we are likely to send you by email about our monitoring tools.
  • A form to allow you to delete your account and all associated information.

Please note that this information is private and only you can view it. Conversely, the information available in “Settings” > “Account” can be seen by all users who have access to the shared account.

Security parameters

In the “Security” tab, find a form allowing you to change the password used when connecting to your account.

You can also, from this page, start a process to change the email used when you log in to your user account. This process will ask you for confirmation by clicking on a link sent by email.

Categories
Announcements

Monitoring dashboard

The manager’s home page has evolved with the appearance of a dashboard containing all the account availability tests.

From this dashboard, find all the information on the availability of your websites thanks to the history of the tests carried out during the last 12 hours.

To alert you quickly when one of your services seems to be malfunctioning, the dashboard will show this service at the top of the list.

We have also added an option to allow you to display this dashboard full screen in case you would like to display it on a TV screen, for example.

Categories
Announcements

ICMP: packet loss detection

A new option is available for all tests using the ICMP protocol. Indeed, you can now ask our robots to detect if, during the test, some packets are not returned by the remote host.

Carrying out such a test will allow you to know if the network access of your machine is disturbed without having a clear cut.

To take advantage of this new feature, go to the list of availability tests in your Hitflow manager, in the “Monitoring” > “Availabilities” section to edit one of your ICMP tests.
Once in the settings form, you will have the possibility to check an option called “Packet loss“.

Attention, when a packet loss is detected, there is no second test performed by our robots.

Categories
Announcements

New types of instant alerts in Hitflow

We have just updated the management of contacts receiving alerts.

You can now go to “Alerts > Contacts” to edit a contact and add one of the new alert methods.

Telegram Notifications

If you use Telegram instant messaging, you can use our robot to receive alerts.

The process to associate your telegram account with one of the contacts in your Hitflow account in order to receive alerts is as follows:

  1. Add a “Telegram” type alert method to your contact then validate the settings.
  2. From the telegram application on your phone, open a conversation with our robot named @HitflowBot.
  3. Enter in the conversation the command /start followed by the numbers indicated in the Hitflow contact form.

A message will tell you that the partnership is successful and you will begin to receive your alerts on your phone through Telegram.

Notifications in Slack

You can integrate Slack alerts directly into your workspace by generating an “incomming webhook”.

The procedure for receiving this type of alert is as follows:

  1. Go to your Slack workspace in the “incoming webhook” section.
  2. Choose in which channel you wish to receive Hitflow alerts and validate.
  3. Copy the URL proposed by Slack and put it in your Hitflow contact after adding a “Slack” alert.

A message will appear to confirm the correct configuration. From that moment on, you will receive your alerts in the Slack Lounge that you have configured.

Notifications by Webhook

We offer our developer friends a solution allowing them to develop scripts triggered by our alerts.

To use this feature, please refer to our Hitflow webhooks documentation in which all the necessary details for the realization of your scripts are presented.

Setting up alerts

In addition, to facilitate the process of setting up alerts, we have also added, in the contact edit form, the possibility of associating the services for which the contact should be informed in case of failure.

We hope these news will help you!

Categories
Announcements

Opening of the public beta

Hello there,

Today we are pleased to announce, after 6 months of intensive development, the opening of our website monitoring service in Beta!

Our monitoring service

Thanks to this brand new solution, you will be able to monitor websites, servers or any network equipment connected to the Internet.

You can help us improve our tools right now by testing the features below:

  • Monitor the availability of network equipment using the ICMP protocol.
  • Test a website using HTTP or HTTPS protocol.
  • Check the Internet access of a TCP port.
  • Receive email alerts in the event that an anomaly is detected.
  • View all the tests performed on your websites and servers from the report page.

We are only at the beginning of development and will be adding new features in the coming weeks. However, we invite you to use the email beta@hitflow.net if you want to let us know what new features you expect the most.

Thanks to your messages, we will be able to develop our roadmap according to your expectations and offer you a monitoring tool adapted to your needs.

How to test our monitoring solution

In order to enjoy all the Hitflow tools for free, you have to go to our manager’s registration form. Once your free account has been created, you can start adding your website in the “Availabilities” section.

During this test phase, you can let us know if you encounter difficulties in using the service or if you find a bug by sending emails to the dedicated email address during this beta: beta@hitflow.net.

We also invite you to follow us on our Twitter account @HitflowFR to be alerted when our services are interrupted.

Thank you and see you soon!