Our new support module to exchange with us is finally available in the manager. It is accessible by clicking on your email address (top right) and then opening the “Support” menu.
This interface gathers all your questions to allow a better follow-up. Your questions are grouped into four categories:
- Ask a question
- Technical Board
- Order tracking and invoicing
- Reporting an incident
Note that an automatic closure of support requests is made when there has been no exchange after 15 days.
Attention, following the release of our new support system, the email address firstname.lastname@example.org will soon be deactivated.
If you don’t have a Hitflow account yet, please note that you can contact us through our contact form available from our public website.